Click each question below to expand and see the answers to some of our most frequently asked questions. If you have any additional inquiries, you may also reach us via our Chat Online found on the bottom right corner of our website, or you may send us a message through our Contact Form.
hOW Can I Send PACKAGES TO THE PHILIPPINES?
There are two ways you can send your package to the Philippines. You can bring your package to any one of our locations and our representatives will be happy to assist you. They will weigh and measure your package and issue you an airway bill/invoice. The chargeable weight is whichever is greater between the actual weight and the volume. Another way you can send your package is through shopping online. More details on this can be found on our Shopping Online page.
hOW MUCH IS IT TO SEND PACKAGES TO THE pHILIPPINES?
hOW LONG DOES IT TAKE UNTIL My Package REACHES THE pHILIPPINES?
It will take 5 to 7 business days from flight date. Our flight dates are every Monday, Wednesday, and Friday.
Do I Need to Register to Use Johnny Air Cargo's Services?
No, there is no registration required.
Are there Items I am not allowed to send?
Johnny Air Cargo prohibits the shipments of firearms, firearms parts and accessories thereof (even with legal permits), hazardous materials, dangerous goods, lithium batteries, counterfeit merchandise, illegal drugs, cash, coins, precious metals, and negotiable instruments.
How Can I pick up MY Package in the Philippines?
Once the package arrives in the Philippines, the office will contact the recipient that their package is ready for pick up or delivery. If the shipping freight is to be paid in the Philippines, the amount will be converted into pesos based on the current airline rate plus the 12% VAT (value added tax). If it is pre-paid in the U.S. there is no handling fee or VAT.
How Can I deliver a Package from the Philippines to the U.S?
Just as the same as sending packages from the U.S. to the Philippines, you can bring your package to any one of Philippine offices and our representatives will be able to assist you. They will weigh and measure your package and issue you an airway bill/invoice. The chargeable weight is whichever is greater between the actual weight and the volume.
Is It Safe to Use Johnny Air Cargo?
Yes, we are the safest and most reliable shipping service to the Philippines.